Customer Service
We have an extensive staff, properly trained to meet all your needs. We wish to make every transaction with every one of our retail partners an easy and pleasant one. You can reach customer service via e-mail at cs@mytotalcall.com or reach us via telephone at 267-446-2014. Thank you.
Hours of Operation:
Monday - Saturday 9:00 am to 6:00 pm EST
Customer Service E-Mail: CS@mytotalcall.com
Customer Service Number: 267-446-2014
Sales / Orders
Mytotalcall.com finds it extremely crucial to make sure our retail partners are comfortably stocked. Not just in reference to stock but marketing materials as well. To place an order please sign in with your assigned login and password and browse thru our handset list and air card (refill card) list. Pick and choose the quantity you want and need. Also if you need additional marketing materials such as posters, pamphlets, displays please feel free to add a memo on your order when checking out or simply call our Sales Support Team and we will be glad to assist you. Thank you!
Hours of Operation:
Monday - Saturday 9:00 am to 6:00 pm EST
Sales E-Mail: sales@mytotalcall.com
RMA / Returns
Every cellular distributor and retailer in the market today knows that handsets regardless of new or refurbished are not perfect. Out of a thousand handsets you may have a few defects. We understand how important it is for our retail partners to be able to return defects and have those handsets replaced. We also know that every handset will not sell immediately the day that you receive it. So our return policy is very simple. We offer a 60 day return period from the “FIRST CALL” made from the handset. This means a handset may have been sitting on your shelf for months, but your return period is not expired as there were no calls made from the handset! It’s that simple. 60 days from the first call made from your handset.
Hours of Operation:
Monday - Saturday 9:00 am to 6:00 pm EST
RMA E-Mail: rma@mytotalcall.com
Mytotalcall.com finds it extremely crucial to make sure our retail partners are comfortably stocked. Not just in reference to stock but marketing materials as well. To place an order please sign in with your assigned login and password and browse thru our handset list and air card (refill card) list. Pick and choose the quantity you want and need. Also if you need additional marketing materials such as posters, pamphlets, displays please feel free to add a memo on your order when checking out or simply call our Sales Support Team and we will be glad to assist you. Thank you!
Hours of Operation:
Monday - Saturday 9:00 am to 6:00 pm EST
Sales E-Mail: sales@mytotalcall.com
Sales Support Number: 267-575-3305 & 267-320-2156
RMA / Returns
Every cellular distributor and retailer in the market today knows that handsets regardless of new or refurbished are not perfect. Out of a thousand handsets you may have a few defects. We understand how important it is for our retail partners to be able to return defects and have those handsets replaced. We also know that every handset will not sell immediately the day that you receive it. So our return policy is very simple. We offer a 60 day return period from the “FIRST CALL” made from the handset. This means a handset may have been sitting on your shelf for months, but your return period is not expired as there were no calls made from the handset! It’s that simple. 60 days from the first call made from your handset.
Hours of Operation:
Monday - Saturday 9:00 am to 6:00 pm EST
RMA E-Mail: rma@mytotalcall.com
RMA Support Number: 267-446-2014